Pediatric Healthcare Operations Manager

2 weeks ago

Chicago, Illinois, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time
Job Title: Hospital Billing Manager

At Ann & Robert H. Lurie Children's Hospital of Chicago, we are seeking a highly skilled and experienced Hospital Billing Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the highest standards of quality and patient safety in our clinical operations.

Key Responsibilities:
  • Establish and maintain high standards for quality of care and patient safety.
  • Take initiative to improve processes and outcomes, incorporating best practices and innovations in the field.
  • Ensure compliance with Lurie Children's policies and accreditation and regulatory bodies.
  • Compellingly communicate the critical role of staff in achieving Lurie Children's mission and strategic goals.
  • Facilitate organizational change initiatives and lead staff in adapting to a rapidly changing healthcare environment.
  • Recruit, orient, develop, and retain a talented and diverse workforce.
  • Strengthen our brand as a top-tier provider and employer by establishing and maintaining high standards for excellence.
  • Model our values of service, innovation, and teamwork and hold others accountable for living these values.
  • Ensure employees receive information needed to perform their jobs, including feedback to enhance performance and customer satisfaction.
  • Proactively address performance issues and administer policies, decisions, and disciplinary actions with consistency.
  • Align department goals and manage department resources and budgets to meet Lurie Children's strategic objectives.
Requirements:
  • Bachelor's Degree in Health Services or a related field.
  • Certification/Licensure/Registration: Certified Health Access Associate.
  • Minimum five years in healthcare financial customer service, benefit verification, registration, auditing, leadership, and supervision of staff.
  • Thorough knowledge of registration and patient access, patient accounting, managed care, and government payers, medical terminology.
  • Strong computer skills and systems proficiency.
  • Working knowledge of hospital information systems, including electronic claims and patient accounting systems.
  • Compassionate customer service skills with the ability to relate effectively with patients, families, physicians, employees, and other allied health and medical center personnel.
  • Flexible and capable of working under stressful conditions.
  • Strong analytical, interpersonal, managerial, and oral and written communications skills.
Benefits:
  • Medical, dental, and vision insurance.
  • Employer-paid group term life and disability.
  • Employer contribution toward Health Savings Account.
  • Flexible Spending Accounts.
  • Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave.
  • 403(b) with a 5% employer match.
  • Various voluntary benefits, including Supplemental Life, AD&D, and Disability, Critical Illness, Accident, and Hospital Indemnity coverage, Tuition assistance, Student loan servicing and support, Adoption benefits, Backup Childcare and Eldercare, Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members.
  • Discount on services at Lurie Children's facilities.
  • Discount purchasing program.

We are an equal employment opportunity employer and value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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