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Public Safety Specialist

1 week ago

Dallas, Texas, United States City of Dallas, TX Full time
Job Summary

The City of Dallas, TX is seeking a skilled Public Safety Specialist to join our team. As a key member of our emergency call center, you will play a vital role in responding to critical situations and providing exceptional customer service.

Responsibilities

- Respond to emergency calls and provide assistance as needed
- Use various technologies to analyze emergency information and make efficient decisions
- Determine the nature of incidents and input relevant information into our system
- Provide crisis intervention and calm aggressive callers

Requirements

- High school diploma or equivalent required
- 2 years of experience in customer service, including heavy phone contact in an emergency call center
- Ability to work varying shifts, including nights, weekends, and holidays

What We Offer

- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment

About Us

The City of Dallas, TX is a leader in public safety and emergency services. We are committed to providing exceptional service to our community and are seeking individuals who share our values.