CTA Outreach Case Manager

3 weeks ago


Chicago, Illinois, United States The Night Ministry Full time
Job Description

The Night Ministry is a Chicago-based organization dedicated to providing essential services to individuals experiencing homelessness or poverty. Our mission is to offer a lifeline to those in need, fostering a sense of community and compassion.

As a member of our team, you will have the opportunity to engage in meaningful work, building relationships with staff, volunteers, and supporters. You will also be part of a dynamic team that advocates for the immediate physical, emotional, and social needs of our clients.

The CTA Outreach Case Manager will work closely with the CTA outreach team to provide case management services to clients. This includes developing and maintaining quality referral relationships with social service agencies, providing follow-up support, and assisting program participants in achieving housing and health stability.

Responsibilities:
  • Provide case management services to CTA Outreach Program clients, offering on-site support and follow-up assistance.
  • Develop and maintain relationships with referral resources, covering key needs of OHM participants, including housing, health, mental health, spiritual care, and addiction services.
  • Ensure accurate and timely data entry in external and internal databases, including EHR and ETO.
  • Occasionally accompany Outreach staff on Street Medicine Outreach and the Health Outreach Bus, working varying shifts, including evenings, days, and weekends.
  • Collaborate closely with staff and volunteers, driving the Outreach Van as scheduled.
  • Offer compassionate support and referrals, employing motivational interviewing and harm reduction methods to engage visitors in services.
  • Demonstrate competency in trauma, LGBTQQIA, and street culture, working effectively with diverse populations.
  • Attend required meetings and represent the program and agency to congregations and other groups.
  • Participate in agency public relations and fundraising activities as assigned.
  • Perform other assigned duties.
Qualifications:
  • Bachelor's degree in social service or a related field, or equivalent work experience required.
  • Two or more years of outreach, health, or case management experience.
  • Highly organized and detail-oriented with strong interpersonal skills and professional boundaries.
  • Must possess a driver's license with a good record and access to a car, willing to travel locally.
  • Ability to remain calm in emergencies, assess situations quickly, and respond according to Night Ministry policies.
  • Comfortable working with diverse populations, including unhoused individuals, sex workers, youth, and LGBTQ+ communities.
  • Familiarity with referral sources preferred.
  • Spanish language proficiency encouraged.


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