Customer Service Coordinator

3 weeks ago


Missoula, Montana, United States The Hiller Companies Full time
Job Summary

The Hiller Companies, a leading provider of fire protection and safety solutions, seeks a highly skilled Service Coordinator to join its team. This critical support role will ensure strong planning and coordination for all service inspection and repair activities.

Responsibilities
  • Schedule Management: Coordinate client setup documentation and schedules for new customers, ensuring prompt setup and timely completion of work orders.
  • Communication: Liaise with customers and personnel to resolve issues related to service repair work, communicate status changes, and provide updates on technician activity and schedules.
  • Inventory Management: Monitor inventory levels and verify the cost of materials used during job closures, ensuring accurate record-keeping and minimizing losses.
  • Quality Control: Review completed jobs and inspect documentation to ensure compliance with industry standards and regulatory requirements.
  • Cross-functional Collaboration: Assist the Service Manager in tracking and addressing reopened jobs due to missing information, measuring branch activity, and identifying areas for improvement.
Requirements
  • A high school diploma or equivalent is required.
  • A minimum of 2 years of experience in business-to-business customer service is necessary.
  • Prior experience in the life and safety, security, and communications industries is preferred.
  • Excellent communication and customer service skills are essential, along with the ability to interact professionally with clients and team members.


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