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Hughes Support Specialist

2 months ago

Green Bay, Wisconsin, United States WECONNECT GLOBAL Full time
Position Overview:
WeConnect Global is seeking a dedicated full-time Hughes Support Specialist to join our team during the night shift.

This role is essential for overseeing and finalizing Hughes Enterprise Maintenance orders while ensuring accuracy in the details of the completed tasks.

The individual in this role will also receive cross-training to provide assistance with logistics and system support as required.
Remote Work: Telecommuting options are available following the completion of the training period at the designated office location. Candidates must have a reliable internet connection and a dedicated workspace.
Key Responsibilities:
  • Monitor and manage orders within the system.
  • Support technicians in closing out orders.
  • Address internal escalations to facilitate order acceptance and processing.
  • Perform data entry to update information accurately.
  • Generate reports and maintain trackers as necessary.
  • Assist with logistics and system-related inquiries.
  • Handle inbound and outbound communications with internal and external customers.
What We Offer:
We provide company-paid premiums for Short-Term Disability, Life Insurance, and an Employee Assistance Program.
Additional Benefits Include:
  • 401(k) plan with Company Match
  • Medical, Dental, and Vision coverage
  • Long-Term Disability Insurance
  • Critical Care and Accident Insurance
Qualifications:
  • High School Diploma or GED equivalent.
  • Preferred: 1 year of experience in customer service.
  • Strong oral and written communication skills.
  • Ability to follow through, multi-task, and meet deadlines.
  • Capable of working independently and proposing innovative solutions.
  • Adaptable to change with a quick learning ability.
  • Proficient in computer navigation and Microsoft Office.
  • Able to work under pressure and respond promptly.
  • Willingness to work flexible hours, including weekends and holidays.
Schedule:
In-person training will be conducted at the office, followed by a 12-hour rotating night shift from 6:00 PM to 6:00 AM.