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Data Center Operations Manager
2 weeks ago
**Job Overview**
Rackspace Technology is a global leader in technology services, combining our expertise with the world's leading technologies to deliver end-to-end solutions.
We're seeking an experienced Data Center Operations Manager to join our team. As a key member of our data center operations team, you will be responsible for managing a team of IT operations technicians who maintain the data center IT environment 24x7x365.
**Responsibilities**
- Manage shift rotations to ensure 24x7 coverage is maintained
- Ensure high levels of operational discipline are maintained through regular performance reviews and 1:1's
- Manage all tickets and maintenance tasks quickly, professionally, and efficiently according to policies and procedures
- Act as the point of escalation for your team, ensuring that all customer impacting events are resolved quickly and professionally
- Conduct regular 5S audits to maintain the IT technical spaces to world class standards of housekeeping
**Requirements**
- Bachelor's degree in a relevant field of study such as computer science
- Minimum of 9 years' experience in datacenter operations and design
- 3 years of management experience
- Knowledgeable in engineering, design, configuration, installation, maintenance, and upgrade of LAN and/or WAN
- Basic knowledge of server and various software applications