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Administrative Support Specialist

2 months ago

Rosenberg, Texas, United States Fort Bend County Full time
Job Summary

Serve as a key liaison between the Operations Manager and other departments, providing daily support and coordination of reports, projects, meetings, and deadlines. Create, monitor, and maintain records and reports, including federal, state, and county documents, internal meetings, and interlocal and revenue listings.

Responsibilities
  • Liaise between the Operations Manager and other departments for reports, projects, meetings, and deadlines.
  • Handle incoming calls for complaints and compliments, ensuring all necessary information is recorded in SharePoint.
  • Research, investigate, and collect necessary documentation and information regarding Operations complaints.
  • Create and maintain a compliment/complaint report for Monthly Business Meetings.
  • Prepare and mail new Client Welcome Packets.
  • Maintain the department email box, responding to emails in a timely manner and/or forwarding to the appropriate staff member.
  • Collect and track contractor operations metrics.
  • Provide backup reservation call support when needed.
  • Participate in activities and duties related to emergency management during a local state of disaster.
Qualifications
  • High School Diploma/GED; College Degree preferred.
  • 3 years of job-related experience, transit experience preferred.
  • Strong customer service and computer skills.
  • Strong verbal and written communication.
  • Strong math and/or accounting background.
  • Strong interpersonal skills and the ability to deal effectively with the public, other employees, and elected officials.
  • Valid Driver's License.
  • Bilingual English/Spanish preferred, but not required.
Benefits

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis. All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.