Healthcare Patient Care Specialist

2 months ago

Los Angeles, California, United States Skin and Cancer Institute Full time
Patient Care Coordinator at Skin and Cancer Institute

We are seeking a dedicated Patient Care Coordinator to enhance our patient experience and support our medical practice.

  • Efficient Patient Management: Ensure smooth check-in and check-out processes for patients, adhering to our high standards of customer service.
  • Insurance Verification: Accurately verify insurance details and collect necessary payments.
  • Financial Reconciliation: Balance and reconcile cash collected during your shift to maintain financial accuracy.
  • Appointment Scheduling: Manage and update appointment schedules, confirming bookings for healthcare providers and staff.
  • Patient Records Maintenance: Create and keep patient charts current, ensuring all information is accurate and up-to-date.
  • Superbill Preparation: Prepare superbills promptly and with precision.
  • Compliance with Regulations: Adhere to HIPAA regulations to protect patient confidentiality and sensitive information.
  • Adaptability: Respond positively to changing circumstances and maintain focus under pressure.
  • Effective Communication: Handle patient inquiries and complaints with empathy and professionalism.
  • Office Organization: Keep the front office organized and presentable to uphold our practice's standards.
  • Inventory Management: Monitor inventory levels and place orders as needed to ensure smooth operations.
  • Additional Responsibilities: Perform other tasks as required to support the overall function of the practice.
  • Insurance Knowledge: Understand various insurance plans, including deductible and copay structures, to assist patients effectively.
  • Authorization Management: Efficiently manage task verification and authorizations with different insurance programs.
  • Demographic Awareness: Be knowledgeable about patient demographic requirements to minimize claim rejections.
  • Payment Handling: Competently manage copays and insurance verifications across diverse insurance plans.

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