Collision Repair Estimator

4 weeks ago


Marco Island, Florida, United States The Boyd Group Full time
About the Role

We are seeking a skilled Collision Repair Estimator to join our team at The Boyd Group. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences while creating estimates and coordinating repair needs for customers.

Key Responsibilities
  • Customer Interaction: Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
  • Communication: Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
  • Insurance Compliance: Ensure compliance with all insurance client requirements, processes, and metrics.
  • Repair Planning: Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
  • Team Collaboration: Communicate all customer requests and needs to appropriate team members.
  • Customer Service: Provide positive energy when greeting customers in person and on the phone.
  • Insurance Knowledge: Understand all required insurance programs and procedures.
  • Performance Metrics: Participate in daily production walks with the Management Team, as required.
  • Support: Support all team members when required.
  • Training: Participate in monthly Health & Safety and staff meetings (if required).
  • Professional Development: Attend training, information sessions, and workshops recommended by Store Manager.
  • Store Performance: Maintain the store's KPIs by maximizing role performance.
  • Company Values: Uphold the company's Core Values: Honesty, Integrity, and Respect.
Requirements
  • Knowledge and Experience: Knowledge of repairs and OE guidelines, high school diploma or equivalent, awareness of where to look for answers, basic computer skills, compliance for DRP's, minimum of 1-year experience.
  • Skills and Abilities: Awareness of where to look for answers, basic computer skills, compliance for DRP's, minimum of 1-year experience, must be willing to complete I-CAR training, valid driver's license.
Benefits
  • Competitive Pay: Competitive pay plans.
  • Medical and Dental Benefits: Medical, prescription drug, dental, and vision insurance.
  • Retirement Plan: 401(k) retirement plan with company match.
  • Short-Term Disability and Life Insurance: Employer-paid short-term disability and life insurance.
  • Paid Time Off: Paid vacation and holidays.
  • Continuing Education: Continuing education opportunities.


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