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Restaurant Server

2 months ago

Portland, Oregon, United States Sage Hospitality Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Food Service Associate to join our team at Sage Hospitality Group. As a Food Service Associate, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and upholding the high standards of our restaurant.

Key Responsibilities
  • Guest Service
    • Greets and takes food and drink orders from guests, serving the orders and accommodating special needs/requests.
    • Remains attentive to the guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Food Preparation and Presentation
    • Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
    • Maintains cleanliness standards in restaurant, waitstation, and kitchen service area in order to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
  • Cash Handling and Point of Sale
    • Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
    • Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
  • Communication and Teamwork
    • Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service, and facility.
    • Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Appearance and Attitude
    • Presents a clean and professional appearance at all times.
    • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Additional Responsibilities
    • Performs other duties as assigned, requested, or deemed necessary by management.
Requirements
  • Education and Experience
    • High school education or equivalent.
    • Previous experience in similar position of 3 months or longer.
  • Knowledge and Skills
    • Must have basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
    • Must know standard cash-handling procedures.
    • Must be fluent in oral and written English.
    • Must have vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe entire restaurant in dimly lit conditions.
    • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • Physical Demands
    • Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
    • Balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering throughout the shift.
    • Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
    • Continuous standing - during preparation, during service hours, or during expediting.
    • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
    • Must have excellent vision to see that product is prepared appropriately.
    • Must have moderate comprehension and literacy to read use records and all special requests.
    • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
    • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
    • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is physically strenuous, with prolonged standing, walking, lifting, and carrying throughout the entire shift in an indoor environment.