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Eligibility Case Manager

2 months ago

Orangeburg, South Carolina, United States State of South Carolina Full time
Salary: $38, $46,578.00 Annually

Location: Orangeburg County, SC

Job Type: FTE - Full-Time

Agency: Department of Social Services

Division: County Office-Orangeburg

Residency Requirement: No

Class Code: GA44

Normal Work Schedule: Monday - Friday (8:30 - 5:00)

Pay Band: Band 4

Hiring Range - Min: $38,080.00

Hiring Range - Max: $46,578.00

EEO Statement: Equal Opportunity Employer

Agency Specific Application Procedures: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.

Veteran Preference Statement: South Carolina prioritizes Veterans for employment in state agencies and institutions.

Job Responsibilities:

Special Notice: This is a REPOST -- Previous applicants need not re-apply for this position.

Do you have a passion for making a significant impact in your community? Would you like to be part of an organization dedicated to protecting, stabilizing, and enhancing the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has an excellent opportunity for you.

Key Duties:
  • The Eligibility Case Manager delivers services in compliance with federal and state regulations, as well as agency policies, executing general work tasks related to the administration of SNAP (Supplemental Nutrition Assistance Program), including ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs within the Economic Services Division to aid in restoring or enhancing customer financial stability.
  • Conduct comprehensive interviews for SNAP and/or TANF applications and renewals, utilizing both phone and in-person formats.
  • Evaluate and process SNAP and/or TANF applications and renewals by determining eligibility and authorizing benefits when applicable, as well as managing six-month renewals and changes through re-evaluation of eligibility.
  • Oversee ABAWD (Able-Bodied Adult without Dependents) caseloads by issuing necessary notifications, updating tracking systems, and assessing SNAP eligibility for assigned cases. Provide interpretation of social services programs to clients as needed, while staying informed on state, federal, and agency regulations.
  • Address system-generated alerts (SNAP, TANF, ESAP, and SCCAP) relevant to the county of residence and any alerts linked to your caseload.
  • Maintain case records and files in the designated agency computer system for documentation and auditing purposes, ensuring confidentiality, timeliness, and accuracy. Document client participation activities in the agency's designated system and enter timely updates regarding events that may impact clients' continued eligibility for benefits. Prepare reports as requested by supervisors or as required by program policies.
  • Identify and document overpayments, making at least three claims referrals to the Benefit Integrity Unit, and prepare supporting documentation for Fair Hearings. Participate in training and staff meetings as necessary.
  • Perform emergency shelter duties as directed, including Red Cross shelter responsibilities.
Minimum and Additional Requirements:

Agency Requirements:
A High School Diploma and at least one (1) year of experience in Economic Services programs.
A Bachelor's Degree may substitute for one year of relevant program experience.

Additional Comments:
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included but shall not substitute for the completion of this application.

Must be able to travel within the state for training and meetings, including overnight travel. A valid driver's license is required.

If you certify, by completion and submission of this application, that you possess educational credentials qualifying you for available DSS positions, you will be required to provide a certified official transcript if selected for a job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:
  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
  • 15 days annual (vacation) leave per year
  • 15 days sick leave per year
  • 13 paid holidays
  • Paid Parental Leave
  • State Retirement Plan and Deferred Compensation Programs
DIVISION: Economic Services / Orangeburg County

Benefits for State Employees:
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Additionally, work-life balance programs such as telecommuting and flexible work schedules may be available to employees of some state agencies.

Insurance Benefits:
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long-term disability, and flexible spending accounts for health and childcare expenses.

Retirement Benefits:
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits:
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual, and sick leave; and discounts on purchases, travel, and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some, or none of these benefits, as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.