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Technical Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled Technical Support Associate to join our team at ASK Consulting. As a Technical Support Associate, you will be responsible for providing exceptional support to our colleagues in both in-house and virtual environments.
Key Responsibilities:
- Contribute to the IT Support job family in a support capacity, providing guidance, assistance, coordination, and follow-up on client questions, problems, or malfunctions of all systems, applications, hardware, and software installed or maintained by IT.
- Respond to telephone inquiries concerning support, processing, or request procedures, systems status, and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
- Record inquiries, repair, and service requests, resolve or direct requests to appropriate technical areas or vendors, track status, and follow up to ensure client satisfaction.
- Escalate to or consult with senior staff when the solution is unclear.
Requirements:
- Microsoft operating systems and Microsoft Office.
- Networking switches and data networks.
- IP telecommunications systems.
- Capability to analyze problems and use sound judgment for determining solutions.
- Ability to clearly communicate with customers and other IT staff.
- At least 1 year PC/LAN technical or equivalent experience preferred.
- Aptitude for providing strong customer service through interactions and communications, verbally and written.
- A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
- Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT disciplines.
About ASK Consulting:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states, ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
