Medical Scheduling Specialist

6 days ago


Tracy, California, United States Wheelcare Express, Inc Full time
Job Overview

Wheelcare Express Inc. is a reputable company offering non-emergency medical transportation services across Northern California, with a strong presence in Sacramento, San Leandro/Oakland, San Mateo, Santa Rosa/Solano, and Tracy.

We are currently seeking a skilled Medical Scheduling Specialist to coordinate complex schedules and manage driver routes to transport patients to and from medical appointments and other engagements.

This role requires exceptional organizational skills, attention to detail, and effective communication to deliver top-notch customer service to drivers, clients, and network providers.

Responsibilities:

  • Maintain accurate records of patient information and medical appointments.
  • Coordinate high-volume schedules and driver routes efficiently.
  • Ensure timely pick-up and drop-off of clients.
  • Communicate effectively with drivers and passengers.
  • Address scheduling issues and unexpected situations promptly.
  • Utilize dispatch software (Mediroutes) effectively.
  • Document operations accurately and adhere to Company policies.

Requirements:

  • High School Diploma or GED
  • Prioritize multiple tasks, working independently and as a team member.
  • Excellent customer service skills
  • A positive attitude, good communication skills, and empathy are essential.
  • Effective written and oral communication skills
  • Moderate skills in MS Word, Excel, GPS & Smartphone Applications
  • Prior experience as a Dispatcher or scheduling software is a plus but not required.

Salary: $42,000 - $52,000 per year, depending on experience.



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