Hardware Store Team Leader

16 hours ago


McKinney, Texas, United States Central Network Retail Group Full time
Job Summary

The Team Leader is responsible for overseeing all store activities in the absence of salaried store management. This role requires a strong leader who can exemplify the company's culture and values, while providing aggressive customer service and leading a team of associates. The successful candidate will have expertise in company culture, merchandising, shrink control, and operational aspects of the store. They will also be responsible for developing their skills and knowledge to advance to senior management positions.

Key Responsibilities

  1. Exemplify and promote CNRG's Mission and Values to all associates and customers.
  2. Ensure aggressive customer service is provided by all associates and demonstrated through exceptional customer interactions.
  3. Supervise and lead a team of associates to achieve store goals and objectives.
  4. Maintain a high level of enthusiasm, commitment, and energy to motivate associates and drive store performance.
  5. Provide solutions to customer inquiries and resolve issues in a timely and professional manner.
  6. Stay up-to-date on company procedures and communicate them to all team members.
  7. Coordinate merchandise orders to meet sales trends and customer demands.
  8. Conduct cycle counts and reconcile inventory discrepancies.
  9. Develop and implement strategies to improve sales and customer satisfaction.
  10. Train new associates on product knowledge, selling skills, and customer service.
  11. Maintain the appearance of the sales floor and stock areas.
  12. Create visually appealing merchandise displays to enhance sales and customer experience.
  13. Work collaboratively with associates to achieve store goals and objectives.
  14. Clean the store and exterior areas of the facility.
  15. Identify and correct safety hazards and concerns.
  16. Complete price shops and price changes in a timely manner.
  17. Hold certifications in all areas of the store, including forklift operation, DOT, gate, receiving, and service desk.
  18. Complete the HCI product knowledge course and master all store customer service skills.
  19. Perform other duties as assigned by the supervisor.
Requirements and Qualifications

A successful Team Leader must possess strong leadership and problem-solving skills, with the ability to manage with limited supervision. They must have excellent oral and written communication skills to effectively interact with customers, vendors, and associates. The ideal candidate will be team-oriented, detail-oriented, and able to handle multiple tasks in a fast-paced environment. They must also be able to work a flexible schedule, including weekends, evenings, and holidays. This is an hourly position with eligibility for gain-sharing on store performance. Career progression is not guaranteed, but consideration will be given to internal candidates with experience. CNRG's, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

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