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Warehouse Operations Manager
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About the Role
We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Scooter's Coffee. As a key member of our operations team, you will be responsible for the day-to-day management of our food grade multi-temperature distribution center.
Key Responsibilities
- Manage and oversee the physical inventory in support of internal manufacturing and vendor-supplied inventory.
- Lead a team of warehouse and office employees, as well as delivery drivers, to ensure timely and accurate shipments and deliveries.
- Develop and implement processes to improve inventory accuracy, reduce costs, and enhance overall operational efficiency.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Manage and maintain a safe and clean work environment, adhering to all regulatory requirements.
- Develop and implement training programs to enhance the skills and knowledge of warehouse employees.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Provide excellent customer service and support to internal and external stakeholders.
Requirements
- 5+ years of experience in managing a food-based distribution facility.
- Proven track record of leading and influencing teams through supervisory levels.
- Experience working with cross-functional partners in problem-solving and strategy development.
- Strong communication and interpersonal skills.
- Ability to work autonomously and manage conflicting priorities in a fast-paced environment.
- Forklift certification preferred but not required.
- Proficiency in systems such as Word, Excel, Softeon WMS platforms, UPS Worldship, NetSuite ERP, or similar applications.
Physical Demands
- Able to meet the following physical demands, either with or without a reasonable accommodation:
- Lift, carry, push, and pull objects up to 75 pounds frequently throughout a day.
- Stand, sit, stoop, climb, kneel, and crouch occasionally throughout a day.
- Hear, see, and speak within a loud environment.
- Work in varying temperature zones, from freezer temperatures to non-air-conditioned temperatures in the summer.