Senior Voice Communications Engineer
4 weeks ago
We are seeking a highly skilled Senior Voice Communications Engineer to join our team at Royal Communications Consultants Inc. The ideal candidate will have a strong background in designing and implementing enterprise voice communications networks, as well as providing Level 3 technical support solutions for voice and video information technology.
Key Responsibilities- Design, implement, and manage enterprise voice communications networks, including voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, and voice network management and diagnostic tools.
- Plan and implement enterprise unified communications-based projects, including the design and development of Cisco unified communication architectural enhancements.
- Mentor and train junior engineers and technicians in voice communications and unified communications.
- Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security, and ongoing management, including troubleshooting infrastructure and services.
- Ensure the overall technical capabilities, stability, and performance of the voice communications network.
- Provide recommendations related to the design and implementation of VoIP enhancements.
- Produce and maintain all necessary technical documentation, including design and implementation plans, technical specifications, and testing results.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
- 6+ years of experience working on technologies such as VOIP, Call Manager, Unity, and voice gateways.
- 5+ years of experience implementing Voice solutions, including domestic call routing with Cisco VG, CME, CUE, and CCM.
- 5+ years of experience supporting contact centers and voice cloud technologies.
- 5+ years of experience with WEBEX Video Conferencing technologies.
- Solid background in network administration and architecture.
- Demonstrated experience writing voice and network security policies, standards, and procedures, as well as utilizing network analysis tools to determine the root cause of voice problems.
- Voice recording integration with third-party solutions.
- Low-level design details for unified communications solutions.
- Basic LAN and WAN network routing and switching.
- QOS policies across enterprise for data, voice, and video solutions.
- Must have experience with disaster recovery plans and related technologies.
- Ability to work a flexible schedule, available after hours and weekends as needed, and willing to work on-call rotation.
- Available to travel up to 25% of the time.
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