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Automotive Service Operations Manager

2 months ago

Hooksett, New Hampshire, United States Motovated Auto Repair Llc Full time
Position Overview
Motovated Auto Repair LLC is looking for a dedicated Automotive Service Writer/Manager to lead our bustling automotive service department.

The successful candidate will possess a proven history of effective management within the automotive sector, bringing at least three years of relevant experience. A commitment to excellence and ethical practices is essential.

Your role will involve managing daily operations and collaborating with the sales team to establish ambitious yet achievable objectives. We provide a competitive salary structure. If you have experience in automotive service and management along with outstanding communication abilities, we encourage you to consider this opportunity.

Key Responsibilities
  • Engage with clients, addressing their inquiries and concerns promptly.
  • Inform customers about our services, products, and promotional offers.
  • Coordinate appointments, process orders, track service progress, calculate costs, procure parts, and handle payments.
  • Document customer information and transaction details accurately.
  • Act as the intermediary between clients and automotive technicians.
  • Manage daily operations, resolve customer complaints efficiently, and ensure high levels of customer satisfaction.
Required Qualifications
  • A minimum of three years of experience as a Service Writer/Advisor or Manager with extensive knowledge of automotive parts and services.
  • Strong understanding of the automotive industry and current trends.
  • Exceptional organizational skills with the ability to manage multiple tasks effectively.
  • A valid driver's license and a clean driving record.
  • Proficient in computer usage and possess strong written communication skills.
  • Excellent interpersonal skills, demonstrating leadership and teamwork capabilities.