Sales Associate

2 days ago

Greenville, South Carolina, United States Watsco Full time
Job Title: Counter Sales Associate

Job Summary:

We are seeking a highly motivated and customer-focused Counter Sales Associate to join our team at Watsco. As a Counter Sales Associate, you will be responsible for generating sales orders while ensuring optimal customer service. Your primary goal will be to increase sales dollars and profits through effective communication with customers and Branch management.

Key Responsibilities:

  • Greet customers and enter their sales orders.
  • Communicate to the customer products and services offered by Watsco.
  • Help customers by suggesting associated and additional products related to their sales order.
  • Help customers to obtain items located within the branch.
  • Communicate to warehouse personnel that items from the counter sales area are in the customer's possession.
  • Verify that correct items and quantities are delivered to the dock for customer pickup.
  • Answer the phone and assist customers.
  • Help customer with technical inquiries of all Watsco products.
  • Invoice counter sales orders, including ALL orders shipped via customer pick up.
  • Generate C.O.D. account deposits.
  • Invoice and reconcile all cash sales in preparation for the end of day Cash Sales Reconciliation report.
  • Request Cash Sales Reconciliation Report.
  • Match sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
  • Generate warranty credit memos for customers.
  • Issue customer credit memos with Branch Operations Manager's approval.
  • Void sales orders with Branch Operations Manager's written approval for each voided ticket.
  • Maintain displays for stock items sold from counter sales area.
  • Ensure counter area is neat and organized.
  • Perform and complete other duties assigned by Branch Operations Manager.

Requirements:

  • Willing to work overtime, holidays and weekends as requested by the Branch Operations Manager.
  • Language Skills: Requires the ability to read and comprehend a variety of informational documentation, procedures and correspondence. Requires the ability to read to write correspondence with proper format, punctuation, spelling, and grammar. Requires the ability to effectively communicate with customer and employees using correct English and a well-modulated voice. Requires good voice quality that is conversational and professional. Requires the ability to follow verbal and written instructions, guidelines and objectives.
  • Numerical Aptitude: Must be able to add, subtract, multiply and divide.
  • Reasoning Ability: Requires the ability to apply common sense understanding to carry out written or oral instructions.
  • Manual Dexterity: Requires the ability to use a variety of office machines and equipment. Must have average levels of eye/hand/foot coordination.
  • Physical Demands: Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment. Extensive use of computer monitor, keyboard and telephone is required. Must be physically able to lift equipment components, parts and machinery. Occasional standing bending, stooping and/or walking are required. Must be able to use body members to work, move, and lift or carry moderately heavy objects, equipment or materials up to 20 pounds. Physical demand requirements are at levels for moderately active work. Specific visual abilities required by this job include close vision, distance vision, peripheral vision and color vision for reading.
  • Physical Communication: Must have the ability to talk (expressing and/or exchanging ideas by means of spoken words) and hear (perceiving sounds of nature by ear). Physical appearance to the public and internal employees must be positive.
  • Working Conditions and Hazards: Work is mostly performed in a traditional office setting. Must also be able to perform work in a warehouse that may be dimly lit with exposure to wet and/or humid conditions, fumes and airborne particles. There is some risk of exposure to toxic or caustic chemicals and gases, outside weather conditions, extreme cold or heat and loud noises.

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