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Pet Care Manager

2 months ago


Fountain Valley, California, United States PetSmart Full time
About Our Store

We're a pet-loving community that's passionate about providing exceptional experiences for our customers and their pets. As a PetSmart team member, you'll be part of a dynamic and supportive environment that's dedicated to making a difference in the lives of pets and their families.

About Your Role

As a Customer Engagement Manager, you'll play a key role in leading our store team to deliver outstanding customer experiences. Your responsibilities will include:

  • Pet Parent Engagement: You'll be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You'll work closely with our associates to create personalized shopping experiences that exceed our customers' expectations.
  • Associate Leadership: You'll help lead a team of retail and pet care associates who are passionate about pets and dedicated to providing exceptional customer service. You'll work closely with your team to ensure a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: You'll be responsible for driving overall retail initiatives that focus on creating an exceptional customer experience. This includes ensuring our associates have extensive knowledge of pet solutions, building connections with pet parents, and maintaining a safe and fun environment in our stores.
About Your Career

We're committed to helping our team members grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a different business unit, such as our salon or Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The PetSmart Difference

We're more than just a pet store - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their families. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional experiences for our customers and their pets.

We're an equal opportunity employer and welcome applications from qualified candidates who share our passion for pets and customer service. Apply now to join our team and be part of a dynamic and supportive environment that's dedicated to making a difference in the lives of pets and their families.