Clinical Medical Services Specialist

5 days ago

Chicago, Illinois, United States Spectraforce Technologies Full time
Job Title: Clinical Medical Services Specialist II

Job Summary: We are seeking a highly skilled Clinical Medical Services Specialist II to support Patient Data Intake (PDI) organization in achieving its mission of improving patient lives through consistent and accurate delivery of high-quality, relevant, and timely adverse event and product quality complaint management.

Key Responsibilities:

* Conduct oversight of vendors who identify and collect adverse event information and complete intake of Pharmacovigilance safety reports in Safety System.

* Ensure collection, assessment, and processing of adverse event information is performed in a compliant and timely manner to comply with global regulations.

* Support the business strategy of assisting internal and external customers in collecting information for product safety reports and products complaints related to products.

* Conduct oversight of vendors to ensure company standards for quality, compliance, and productivity are met.

* Support vendor case quality and productivity metrics by exhibiting core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One; Decide Smart and Sure.

* Support and participate in audits and inspections as needed.

* Support development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal trainings as needed.

* Conduct oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.

* Conduct oversight in the vendors' use of multiple databases to document adverse event and product complaint information.

* Support implementation of strategies to enhance PDIs excellence in providing the highest level of customer experience.

* Act as an Adverse Event and Product Complaint intake subject matter expert.

* Gain knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.

* Participate in projects/assignments in coordination with management.

Requirements:

* Bachelor's degree with related health sciences background. RN, BSN, or PharmD preferred.

* 3-6 years clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred.

What We Offer:

* Competitive salary and benefits package

* Opportunity to work with a leading healthcare organization

* Collaborative and dynamic work environment

* Professional development and growth opportunities

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