Customer Service Specialist

2 weeks ago


Brenham, United States Spherion Full time

Spherion Staffing is in search of a dedicated Contact Center Customer Service Specialist to enhance our client's vibrant team.

The role of the Contact Center Customer Service Specialist involves delivering outstanding service to our clients' customers. Key responsibilities include managing both incoming and outgoing calls, addressing customer queries, resolving concerns, and ensuring overall customer satisfaction.



Benefits and Perks:
• Weekly Pay
• Employee Benefits Available
• Additional Perks

Key Responsibilities:
• Manage inbound and outbound customer communications in a professional manner
• Provide precise information regarding products and services
• Efficiently resolve customer issues
• Record customer interactions and transactions
• Follow up on inquiries to ensure timely resolutions
• Maintain a positive and empathetic demeanor towards customers
• Comply with company policies and procedures
• Achieve or surpass performance metrics and KPIs
• Collaborate with colleagues to enhance customer service processes

Working Hours: 8:00 AM - 5:00 PM

Required Skills:
• Minimum of 2 years of experience preferred

Education:
• High School Diploma

Experience:
• 1-4 years in a related field

Qualifications:
• High school diploma or equivalent; college degree preferred
• Proven track record in a customer service or contact center environment
• Excellent verbal and written communication abilities
• Strong problem-solving and conflict-resolution skills
• Capability to multi-task and manage time effectively
• Proficient in Microsoft Office and customer service software
• Flexibility to work various hours, including evenings and weekends
• Bilingual (English/Spanish) preferred but not mandatory

Spherion is committed to providing equal employment opportunities to all individuals. We encourage applicants from diverse backgrounds to apply.

We value the contributions of all employees and strive to create an inclusive work environment.



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