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Customer Service Technician

2 months ago

Holly Hill, South Carolina, United States Holcim Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Technician. In this role, you will be responsible for performing various tasks associated with the bagging, palletizing, batching, mixing, sampling, testing, loading rail, and the operation of feeding, weighing, bulk loading/transporting cement products, and providing customer service.

Key Responsibilities
  • Operate and monitor bagging and palletizing stations, load outgoing trucks, load and unload rail cars, unload incoming raw materials, and prepare/test product and raw material samples.
  • Operate forklift, small loader, rail car mover, sweeper, and other light industrial equipment.
  • Verify accuracy of paperwork for incoming/outgoing shipments.
  • Record accurate information and statistics associated with all work performed. Make operational changes based on analysis of data collected.
  • Interpret and understand readings on equipment instrumentation panels.
  • Participate in formal and on-the-job training programs to acquire/broaden both technical and non-technical job skills; participate in cross-training activities.
  • Interact with members of Process Areas on a regular basis to gather or communicate information, solve problems, etc.
  • Follow all safety procedures, check for safety hazards, take corrective action to eliminate safety hazards. Adhere to plant environmental policies and maintain a clean and orderly work area.
  • Ensure product quality and quantity within assigned area.
  • Inspect equipment assigned to him/her each shift in accordance with plant policy.
  • Assist with preventative maintenance and repairs on equipment.
  • Apply skills and perform work in other positions as assigned.
  • Work rotating shift schedule as assigned, and available to be 'on call' to handle off-shift production/customer demands or equipment repairs.
Requirements
  • High School diploma/GED
  • 1-2 years of basic industrial, mechanical, or shipping experience
  • Ability to lift up to 94 pound bags of material to manage inventory
  • Valid driver's license
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
  • Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment (PPE), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
What We Offer
  • Competitive salary
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Disability and Life Insurance coverage
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program
  • Dress for your day