Healthcare Liaison Specialist

1 week ago


Berwyn, Illinois, United States Optum Full time

Unlock your full potential in a dynamic and fast-growing environment at Optum, where you can make a meaningful impact on the lives of millions. As a Bilingual Healthcare Representative, you'll be part of a global organization that delivers care and services to help people live healthier lives.

About Optum: We're a company driven by diversity, equity, and inclusion, committed to creating a healthier atmosphere for our employees and customers alike. Our mission is to help people live their healthiest lives and make the healthcare system work better for everyone.

Your Role: As a Bilingual Healthcare Representative, you'll play a vital role in helping patients navigate the complexities of their healthcare plans. With your fluency in English and Spanish, you'll be able to provide exceptional customer service and support to our diverse patient population.

About the Job: This full-time position (40 hours/week) requires flexibility to work any of our 8-hour shift schedules during normal business hours of 10:00am - 7:00pm. You may need to work occasional overtime, but don't worry, we offer 4 weeks of paid training to get you up to speed.

Key Responsibilities:

  • Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage.
  • Complete applications for state and federal programs to ensure our patients receive the care they need.
  • Review medical records and take necessary actions to expedite benefit approval.
  • Maintain confidentiality regarding Protected Health Information (PHI), Personal Identifiable Information (PII), and Personnel Transaction Identifier (PTI).
  • Communicate effectively with government agencies regarding claim status.
  • Provide updates and assistance to hospital personnel and other Optum staff as needed.
  • Document claims status and client contract on Optum and/or hospital computer systems.
  • Evaluate program applications based on medical definition of disability and information contained in medical records.

You'll Thrive Here: Our office is located at 3249 S Oak Park Ave Berwyn, IL 60402, and we offer comprehensive benefits, career development opportunities, and a culture guided by diversity and inclusion. If you're passionate about making a difference in people's lives, join us as a Bilingual Healthcare Representative and start growing your career today

Estimated Salary:** $45,000 - $55,000 per year (depending on experience)

Requirements:

  • High School Diploma/GED required.
  • 18 years or older required.
  • 1+ years of customer service experience preferred.
  • Microsoft Office proficiency required.
  • Bilingual fluency in English and Spanish required.
  • Ability to work Tuesday-Saturday and occasional overtime.


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