Homeowner Support Specialist

3 weeks ago


Tulsa, Oklahoma, United States Rausch Coleman Homes Full time
About the Position

We are seeking a highly motivated and organized individual to join our team as a HOMEOwner SUPPORT SPECIALIST. As a key member of our customer service team, you will be responsible for handling customer complaints and ensuring that our homeowners receive exceptional service.

Key Responsibilities:
  • Work directly with the Customer Service Manager to identify customer questions and concerns
  • Handle customer complaints in a patient and compassionate manner
  • Perform daily tasks with customer satisfaction in mind
  • Assist in developing new or revised record keeping systems and procedures
Requirements
  • A high sense of urgency and a positive attitude in demanding situations
  • Previous customer service experience
  • Previous experience in a construction company
  • Ability to navigate a computer to submit daily and weekly reports and/or status updates
  • Possess an understanding of computer software including Microsoft Excel, Word, and Outlook


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