Cloud System Support Specialist
4 days ago
At Summit 7 Systems, we are revolutionizing the way we approach cybersecurity and IT management. Our team is dedicated to providing top-notch services that protect the US defense industrial base from cyber threats and foster thought leadership. We're looking for a talented Cloud Engineer (Level 3 Support) to join our team and take on the challenge of supporting Microsoft 365 workloads.
Company OverviewWe are a dynamic company that values innovation and excellence. Our mission is to create growth opportunities and make a meaningful impact in the industry. As a member of our team, you will have the opportunity to work on cutting-edge projects and collaborate with a diverse group of professionals.
Salary and BenefitsThe successful candidate can expect a competitive salary of $80,000 - $100,000 per year, reflecting the complexity and importance of this role. In addition to a generous compensation package, we offer a range of benefits, including excellent health/dental insurance, luxurious VSP vision benefits, 401k with company matching, unlimited mobile phone plan, 10 days' vacation, 7 days sick time, and bonuses/salary increase potential via our certifications plan.
Job DescriptionThe Cloud Engineer (Level 3 Support) is responsible for triaging, comprehending, researching, and resolving documented user incidents related to Microsoft 365 workloads, with a focus on Exchange Online. This involves working independently and collaboratively as part of a team to ensure timely and effective resolution of technical support issues. The ideal candidate will possess exceptional communication skills, both written and verbal, and be able to document and report incidents and resolutions using service desk software and tools.
Required Skills and Qualifications- Either an associate's or bachelor's degree in Computer Science (CS) or Management Information Systems (MIS) from a reputable institute, or a minimum of five (5) years of experience with Microsoft 365 Exchange Online administration, or a combination of education and relevant experience.
- CompTIA Security+ certification is required.
- Subject Matter Expert (SME) for Exchange Online.
- Incredible customer service skills.
- Experience working with Active Directory, DNS, PowerShell, Message Trace, and Entra ID.
- Unwavering commitment to delivering exceptional customer service.
- Educate users on how to use Microsoft 365 effectively and efficiently.
- Ability to collaborate and communicate effectively with a team.
- Continuous learning, development, and enhancement of technical knowledge and credibility through industry standard certifications.
We are an Equal Opportunity/Affirmative Action employer and welcome applications from qualified candidates who share our values. Please note that any offer of employment is contingent upon the results of a reference/background check and pre-employment drug screening.
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