Server Representative

2 months ago


Gurnee, Illinois, United States Our Team Full time
Job Title: Server

We are seeking a highly skilled and enthusiastic Server to join our team at TGI Fridays. As a Server, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for our guests, and promoting our brand values.

Key Responsibilities:
  • Guest Experience: Greet guests with a warm smile, build rapport, and ensure an enjoyable dining experience.
  • Food and Beverage Service: Promptly and accurately take food and beverage requests from guests, and ensure expedient service.
  • Upselling and Promotions: Learn our menu and beverages, expertly recommend and upsell on items, and promote our brand and menu items.
  • Responsible Service of Alcohol: ID guests ordering alcoholic beverages who appear to be 40 years old or younger, and follow all Fridays Service Style Standards.
Requirements:
  • Physical Demands: Must be able to deliver plates and food, clear tables, lift up to 30 lbs, and stand and walk during entire shift.
  • Communication Skills: Must be able to communicate effectively with guests and team members, and respond calmly to problems and conflicts.
  • Teamwork and Collaboration: Must be able to work effectively as part of a team, take on additional responsibilities, and maintain a positive and supportive working relationship with team members.
Competencies:
  • Passion for the Guest: Creates a seamless guest experience by being the face of the door, welcoming guests, and enthusiastically meeting their needs.
  • Communication: Keeps the lines of communication positive, open, and productive, and responds positively to conflict situations.
  • Flair and Salesmanship: Keeps it fun and keeps it real, seeks opportunities to sell others on the whole TGI Fridays experience, and promotes the TGI Fridays brand and menu items.
  • Reliability and Accountability: Works hard, follows direction and established guidelines, and delivers quality results.
  • Flexibility and Stress Tolerance: Knows that anything can and will happen, and is willing to mix things up anyway.
  • Teamwork and Collaboration: Fuels an environment where everyone pitches in and gets along, and recognizes the importance of working together to accomplish goals.