Retail Computer Specialist

3 weeks ago


Columbus, Ohio, United States Micro Center Inc Full time
Role Overview

We are seeking self-motivated, results-driven professionals to join our team as Retail Computer Specialists. As a key member of our team, you will be responsible for providing exceptional customer service and technical support in our computer service counter. Your primary goal will be to ensure that customers leave the store satisfied with their purchase and feel confident in their ability to use their new technology.

Key Responsibilities:
  • Provide expert technical advice and guidance to customers on various computer-related products and services.
  • Diagnose and repair hardware and software issues with desktops, laptops, mobile phones, TVs, and monitors.
  • Recommend and sell comprehensive service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
  • Maintain accurate records of customer interactions and provide timely updates on repair status.

Requirements:
  • High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
  • CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable.
  • Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.

Estimated Salary:$15-$35/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs.

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