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Service Delivery Expert

2 weeks ago


Southfield, Michigan, United States Drr AG Full time
Job Summary:
We are seeking a highly skilled Field Service Specialist to join our team at Drr AG. The successful candidate will provide technical support and maintenance services to our customers, working independently in a team environment. This role requires strong technical skills, excellent communication abilities, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:
* Provide technical support for Drr automation equipment, including hands-on assistance and troubleshooting
* Respond to emergency service requests and provide phone support to customers
* Conduct start-up and commissioning procedures at customer locations
* Oversee contractor activities and ensure timely completion of projects
* Manage inventory, repairs, emergency services, deliveries, and equipment health checks
* Collaborate with the service department, suppliers, and customers to resolve issues efficiently
* Develop and submit reports to management on a regular basis

Requirements:
* 5+ years of experience in a service role, preferably in a manufacturing or industrial setting
* Strong technical knowledge of automation equipment and systems
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with Microsoft Office and other productivity software
* Willingness to work overtime, weekends, and holidays as needed

About Us:
Drr AG is a leading provider of automation solutions, committed to delivering high-quality products and services to our customers. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.