Telecare Team Lead Registered Nurse

2 weeks ago

Miramar, Florida, United States Vitas Healthcare Full time
Job Summary

As a Telecare Team Lead Registered Nurse with Vitas Healthcare, you will play a crucial role in leading a team of healthcare professionals to deliver exceptional patient care and support. This is a challenging and rewarding opportunity to make a meaningful impact in the lives of patients and their families.


Key Responsibilities
  • Supervise and coordinate the day-to-day activities of the Telecare team to ensure timely and effective patient care.
  • Monitor and evaluate the team's performance, identifying areas for improvement and implementing strategies to enhance customer service and operational efficiency.
  • Collaborate with senior leadership to develop and implement strategic plans and initiatives that align with the company's mission and goals.
  • Provide guidance and support to team members, promoting a culture of excellence and continuous learning.
  • Ensure compliance with regulatory standards and company policies, maintaining accurate records and documentation.
  • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Identify and address operational efficiency and customer service enhancement opportunities.
  • Collaborate with other departments to ensure seamless communication and coordination.

Requirements
  • Two years of home health experience.
  • Two or more years related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred.
  • Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
  • Expert in the delivery and monitoring of customer interactions.
  • A solid track record of managing customer service complaints.
  • Experienced in leading, supervising, and supporting customer service agents.
  • Ability to research and analyze information and data to arrive at and articulate valid findings.
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
  • Superior ability to effectively communicate at all levels both verbally and in writing.
  • Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
  • Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
  • Proven track record for supporting teams that are proactive in driving process improvement.
  • Must be highly organized and able to manage multiple responsibilities.
  • Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

Education
Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred.

Current Registered Nursing License required (with no current/pending restrictions)

EOE/AA M/F/D/V

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