Customer Experience Representative

3 weeks ago


Chandler, Arizona, United States Orbitel Communications Full time
Orbitel Communications is a dynamic company looking for a talented CUSTOMER EXPERIENCE REPRESENTATIVE. This role involves delivering exceptional customer service, selling and promoting our products and services, and resolving customer complaints. As a Customer Experience Representative, you will be the face of our company, interacting with customers to provide them with an unforgettable experience.

About the Role:
  • This is a full-time position offering $17-$19/hour plus commissions and overtime pay if applicable.
  • You will work in our office located in Sun Lakes, AZ.


Responsibilities:
  • Adapt, learn, and deliver top-notch customer service that exceeds industry standards.
  • Sell and promote our products and services to meet sales goals.
  • Investigate customer complaints, process payments, and adjust billing as needed.
  • Achieve sales objectives by soliciting new and upselling services.
  • Follow up on and close sales leads.
  • Resolve customer account issues efficiently.
  • Perform other duties as assigned by your supervisor.
  • Maintain a professional image of the company through appearance, demeanor, and interactions with customers.
  • Comply with all safety rules and adhere to company policies and specifications.
  • Speak and understand English proficiently.


Requirements:
  • High school degree or equivalent required.
  • Prioritizing and organizing effectively.
  • Ability to use personal computers and software applications (e.g., word processing, spreadsheet, billing system).
  • BASIC MATHEMATICS SKILLS REQUIRED FOR CUSTOMER SERVICE.
  • Knowledge of basic phone etiquette and de-escalation techniques.
  • Effective communication skills to educate customers and promote/sell company services.
  • Ability to work independently and plan daily assignments accordingly.
  • Flexibility to handle multiple tasks concurrently.


Benefits:
  • We offer comprehensive benefits including medical, dental, vision, HSA, short-term disability, long-term disability, parental leave, life insurance, 401(k), paid time off, volunteer paid time off, and holidays.


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