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Customer Service Director

2 months ago


Fairfield, Ohio, United States Dylan Woodruff - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Manager at Dylan Woodruff - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with clients, providing personalized support and follow-up as needed.
  • Customer Service Delivery: Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Utilize a customer-focused approach to educate clients about insurance options, ensuring they receive tailored solutions to meet their needs.
  • Communication and Collaboration: Employ exemplary communication skills to efficiently meet client needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Commitment: Demonstrated dedication to delivering exceptional customer service.
  • Effective Communication: Excellent communication skills to assist clients and collaborate with team members.
  • Problem-Solving: Proactive approach to problem-solving, ensuring client needs are met efficiently.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Professional Growth Opportunities: Potential for advancement within the agency.
  • Flexible Work Arrangements: Opportunities for flexible work-from-home arrangements.
  • Valuable Career Experience: Gain valuable experience in a dynamic and customer-focused environment.