Service Coordinator Specialist

4 days ago


Richmond, Virginia, United States Ingersoll Rand Careers Full time

Ingersoll Rand Careers is dedicated to enhancing the lives of our employees, customers, and the planet.

About Us

We thrive on a culture of innovation and ownership, committed to delivering high-quality flow creation and industrial solutions that perform in complex and harsh conditions. Our strong customer relationships drive us to solve the industry's most difficult problems.

Job Summary

This Service Coordinator role supports the Customer Center and serves the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, coordinating service technicians, and managing customer interactions.

Main Responsibilities:

  • Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
  • Guide and develop service technicians as appropriate, assisting in technical issue resolution.
  • Ensure timely and accurate invoicing.
  • Manage service inventory and rental fleets (repair status, location, etc).
  • Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.


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