Server Representative

2 months ago


LuthervilleTimonium, Maryland, United States Eggspectation Full time

We are seeking a talented Server to join our team at Eggspectation. As a Server, you will be responsible for creating exceptional dining experiences for our guests. This role requires a strong focus on customer service, teamwork, and attention to detail.

Key Responsibilities:
  • Provide a warm welcome to guests and engage in conversation to ensure a personalized experience.
  • Be knowledgeable about food and beverage options and present them in an informational and friendly manner.
  • Inform guests of specials and promotions, answer questions, and make suggestions when asked.
  • Enter orders into the Point of Sale system accurately and in the correct sequence.
  • Check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Check with guests to ensure they are enjoying their meals and take corrective action to ensure guest satisfaction.
  • Practice safe food and bag handling and cleanliness at all times.
  • Follow steps of service and other company standards.
  • Address guest concerns and inform Managers as needed.
  • Encourage contactless payment in brands where it is available or collect and accurately process guest payments.
  • Bus tables and ensure they are guest-ready for the next guest.
  • Perform shift change and/or opening or closing duties.
Requirements:
  • Superior customer service and hospitality skills.
  • Knowledgeable of proper sanitation, food safety, and security procedures.
  • The confidence and ability to connect with guests.
  • Skill in time management and organization with excellent attention to detail.
  • Ability to take direction and execute team and company objectives.
  • Basic knowledge of Point of Sale systems.
  • Conflict management skills, analytical skills, and a high degree of emotional intelligence.
  • Ability to follow specific service time and guidelines while engaging guests and customizing their experience.
  • Ability to maintain a high degree of pace and intensity for an extended period of time.
  • Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts.

We offer competitive pay, discounted meals, tuition reimbursement, benefits, and PTO (based on meeting hours minimum).