Server Representative
2 months ago
LuthervilleTimonium, Maryland, United States
Eggspectation
Full time
We are seeking a talented Server to join our team at Eggspectation. As a Server, you will be responsible for creating exceptional dining experiences for our guests. This role requires a strong focus on customer service, teamwork, and attention to detail.
Key Responsibilities:- Provide a warm welcome to guests and engage in conversation to ensure a personalized experience.
- Be knowledgeable about food and beverage options and present them in an informational and friendly manner.
- Inform guests of specials and promotions, answer questions, and make suggestions when asked.
- Enter orders into the Point of Sale system accurately and in the correct sequence.
- Check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Check with guests to ensure they are enjoying their meals and take corrective action to ensure guest satisfaction.
- Practice safe food and bag handling and cleanliness at all times.
- Follow steps of service and other company standards.
- Address guest concerns and inform Managers as needed.
- Encourage contactless payment in brands where it is available or collect and accurately process guest payments.
- Bus tables and ensure they are guest-ready for the next guest.
- Perform shift change and/or opening or closing duties.
- Superior customer service and hospitality skills.
- Knowledgeable of proper sanitation, food safety, and security procedures.
- The confidence and ability to connect with guests.
- Skill in time management and organization with excellent attention to detail.
- Ability to take direction and execute team and company objectives.
- Basic knowledge of Point of Sale systems.
- Conflict management skills, analytical skills, and a high degree of emotional intelligence.
- Ability to follow specific service time and guidelines while engaging guests and customizing their experience.
- Ability to maintain a high degree of pace and intensity for an extended period of time.
- Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts.
We offer competitive pay, discounted meals, tuition reimbursement, benefits, and PTO (based on meeting hours minimum).