Desktop Infrastructure Engineer
6 days ago
We are looking for a skilled Technical Support Specialist to join our team. This is an intermediate professional level role that involves providing maintenance and support for moderately complex to complex client products.
Job Overview:In this role, you will work on one or more projects concurrently as a project team member, coaching more junior technical staff when necessary. You will be responsible for configuring, installing, monitoring, and maintaining IT users' desktop software and hardware, as well as supporting the mobile workforce.
Key Responsibilities:- Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software;
- Document solutions to problems and develop end-user guidelines;
- Evaluate, maintain, modify (e.g., creates macros, templates) and document desktop application packages;
- Participate in the testing and evaluation of new desktop packages and implement prototypes;
- Consult with and make recommendations to IT users on selection of hardware and software products to address business requirements;
- A minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting;
- Bachelor's Degree in Computer Science, Information Systems, or other related field; Or equivalent work experience;
- Able to lift light equipment or materials, generally up to 30-50 pounds;
- Adequate vision to perform tasks effectively, including close and distance work;
- Good hearing ability to effectively communicate and respond to auditory cues;
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package, including medical insurance, dental insurance, vision insurance, and PTO (Paid Time Off).
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