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Clinical Nurse Liaison Specialist
1 month ago
Healthmap Solutions LLC is seeking a highly skilled Clinical Nurse Liaison to join our team. As a key member of our healthcare team, you will be responsible for developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members.
Key Responsibilities:- Act as a liaison between Healthmap, provider practices, and Healthmap members to ensure positive engagement and performance with our program(s)
- Develop new provider/partner business relationships to improve Healthmap provider and member engagement
- Identify opportunities to improve health outcomes for Healthmap Solutions members based on provider-specific data
- Incorporate education and communication on best practices, process improvement, and kidney health management interventions
- Partner with physicians/physician staff to identify Healthmap Solutions members who would benefit from care navigation support
- Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy
- Serve as a Healthmap member advocate, utilizing community resources and programs, and serve as a liaison between the member, the member's support network, treating physician, and ancillary providers
- Accountable for individual and departmental metrics and key performance indicators as identified by the organization
- Ensure timely and successful delivery of reports to internal and external stakeholders
- Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards
- Bachelor's degree in Nursing required
- Active, unrestricted RN license required
- 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
- 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred
- Prior experience building and managing relationships with healthcare providers or patients preferred
- Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices
- Must reside in assigned state
- Excellent verbal, written, and presentation skills
- Interpersonal skills to develop and maintain strong internal and external relationships
- Ability to multitask, prioritize, and create solutions in a fast-paced environment
- Demonstrated leadership skills and ability to create and maintain a positive work environment
- Strong critical thinking and analytical skills
- Ability to foster strong employee engagement among the team
- Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
Healthmap Solutions LLC offers a competitive compensation package, including a salary range of $78,000 - $115,000, depending on specific market/region and experience. Benefits include paid time off, medical, dental, vision, short-term/long-term disability, 401K with match, and other voluntary benefits as elected.
We are an equal opportunity employer and welcome applications from diverse candidates. We prohibit discrimination and harassment of any kind and are committed to creating an inclusive workplace.
