Service Advisor

3 days ago

Christiana, Tennessee, United States Love's Travel Stops Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Love's Travel Stops and Country Stores. As a Service Advisor, you will be responsible for driving sales success in our Truck Care facilities through exceptional customer service, leadership, and salesmanship.

Key Responsibilities:
  • Maintain a safe and clean facility, ensuring a positive customer experience.
  • Greet customers, address vehicle service needs, and document issues in a timely and professional manner.
  • Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
  • Handle customer complaints and resolve concerns in a fair and timely manner.
Requirements:
  • Valid driver's license with a clean safety record.
  • Pass a drug screening and medical exam as per regulations.
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
Our Culture:

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023. We are committed to offering products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers. Giving back to communities we serve and maintaining an inclusive and diverse workplace are hallmarks of our award-winning culture.

We are an Equal Opportunity Employer and encourage veterans to apply. Love's has been fueling customers' journeys since 1964, and we continue to lead the way with innovation and perseverance. Join our team and be a part of a family-owned and -operated business with over 40,000 team members in North America and Europe.

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