Busser-Rio Mambo

2 months ago

Fort Worth, Texas, United States Xperience Restaurant Group Full time

About Xperience Restaurant Group

Xperience Restaurant Group is a dynamic and fast-paced dining establishment that prides itself on delivering exceptional customer experiences. As a valued member of our team, you will play a crucial role in ensuring that our guests receive top-notch service and have an unforgettable dining experience.

Job Summary

We are seeking a highly motivated and detail-oriented Busser to join our team. As a Busser, you will be responsible for efficiently clearing, cleaning, and resetting tables, while assisting food servers in all aspects of guest table service. Your primary goal will be to maximize table turns and maintain a smooth restaurant flow.

Key Responsibilities

  • Clear and Reset Tables: Clear and reset tables efficiently before, during, and after service periods to turn tables.
  • Maintain Table Knowledge: Maintain complete knowledge of table/seat/station numbers and proper table set ups.
  • Keep Areas Clean: Maintain cleanliness and stock of their assigned areas and side stations.
  • Assist Guests and Team Members: Work as a team, assisting all guests' and team members' needs and inquiries.
  • Stock and Supplies: Ensure that all necessary stock is being replenished during the shift.
  • Guest Concerns: Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary.
  • Spills and Breakage: Clean and dry spills immediately upon occurrence; never leaving spills unattended.
  • Furniture Movement: Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
  • Breakage and Maintenance: Ensure that any breakage is reported and recorded.
  • Equipment Knowledge: Maintain complete knowledge of correct maintenance and use of equipment.
  • Side Work Duties: Complete opening/running/closing side work duties as assigned.
  • Team Support: Assist teammates with opening/running/closing side work duties upon request.
  • Additional Tasks: Assists and/or completes additional tasks as assigned.

Requirements and Qualifications

  • Education: High School Diploma preferred.
  • Age and Eligibility: 18+ years of age and proof of eligibility to work in the United States.
  • Work Cards: Possession of or the ability to possess all state required work cards.
  • Experience: Minimum of one (1) year related experience.
  • Lifting and Physical Demands: Ability to push and lift up to 50 lbs.
  • Communication: Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

Working Conditions

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

  • Indoor and Outdoor Work: Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
  • Noisy Environment: Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume.
  • Fast-Paced Environment: Work in a fast-paced, high-volume, full-service restaurant.
  • Varying Shifts: Work varied shifts to include days, nights, weekends, and holidays.

Physical Requirements

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Walking and Standing: Ability to walk long periods of time and stand for long periods of time.
  • Hand and Arm Use: Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Repetition: Ability to repeat the same movements for long periods of time.
  • Speech and Hearing: Ability to understand the speech of another person and speak clearly so listeners can understand.
  • Lifting and Carrying: Ability to push and lift up to 50 lbs.
  • Balance and Mobility: Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.

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