Roofing Solutions Specialist

6 days ago


Jacksonville, Florida, United States Elo Roofing Full time
About the Role

This is an exciting opportunity to join Elo Roofing's growing team as a Customer Solutions Coordinator. The successful candidate will work closely with management to intake new work order requests, provide timely repair solutions, and coordinate schedules for our service department.

We are looking for a proactive problem-solver with strong critical thinking skills, who is driven, positive, and dedicated to creating exceptional customer experiences.

A competitive salary of $65,000 - $85,000 per year

Responsibilities:
  1. Serve as the main point of contact for customers, responding to inquiries and resolving issues.
  2. Manage work orders from initiation to completion, ensuring timely execution and customer satisfaction.
  3. Collaborate with internal teams to prioritize work orders and optimize resource allocation.
  4. Develop and maintain relationships with customers, vendors, and service teams to facilitate smooth communication and issue resolution.
  5. Monitor and report on key performance indicators, including customer satisfaction, service response times, and work order completion rates.


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