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Team Leader

2 months ago

Merrifield, Virginia, United States Chick-fil-A Full time

At Chick-fil-A Cross Roads, we believe in creating a positive and rewarding work environment where individuals can grow and develop their leadership skills while serving our community with genuine care and hospitality.

As a Team Leader, you will play a vital role in ensuring that every guest has an exceptional experience. You will be responsible for supervising assigned stations throughout your shift and may be tasked with opening or closing the restaurant in the absence of a manager.

Your Responsibilities:
  • Guest Experience: Address any guest concerns that arise, providing prompt and courteous solutions. Consult with management for complex issues.
  • Operational Excellence: Ensure Team Members adhere to recipes and ticket instructions for accurate order preparation. Emphasize precision in weight and measurements for all recipe items.
  • Efficiency & Speed: Maintain a fast-paced work environment while upholding Chick-fil-A's renowned speed of service standards.
  • Cleanliness & Maintenance: Oversee the cleanliness of workstations, dining areas, restrooms, and the overall facility.
  • Financial Responsibility: Implement proper cash handling procedures and security protocols, holding cashiers accountable for adherence to policies.
  • Team Leadership: Foster a positive and supportive work environment by treating all employees with respect. Provide clear direction, feedback, and guidance. Communicate employee performance and policy/procedure violations to management.

We Offer:

  • Flexible Scheduling
  • Competitive Pay
  • Positive Work Environment
  • Every Sunday Off
  • Leadership Opportunities
  • Scholarship Opportunities
  • Meal Benefits
  • 401(k) Program
  • Medical, Vision, and Dental Plans (available for Assistant Director and Director roles)