Experienced Honda A Technician

4 weeks ago

Johnston, United States BMW of Newport Full time
Job Description

We are seeking an experienced Honda A Technician to join our high volume service department at BMW of Newport. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all vehicles are repaired to the highest standards.

Key Responsibilities:

  • Read and comprehend instructions and information
  • Provide professional personal appearance
  • Communicate effectively with customers and colleagues
  • Meet company production and quality standards

Physical Requirements:

  • Spending time indoors in air-conditioned areas
  • Sitting on a regular basis
  • Standing on a regular basis
  • Walking on a regular basis
  • Bending, twisting, and/or stooping on a regular basis
  • Kneeling and/or squatting on a regular basis
  • Lifting over 50 lbs on a regular basis
  • Reaching and/or lifting overhead on a regular basis
  • Climbing stairs
  • Repetitive hand/finger movement on a regular basis
  • Grasping/grabbing with hands on a regular basis
  • Pushing and pulling on a regular basis

Expectations:

  • Devote yourself to ensuring customer satisfaction
  • Determine management, production, and quality requirements
  • Attend company meetings as required
  • Maintain a follow-up system to encourage follow-through with assigned projects
  • Establish personal performance goals consistent with company standards of productivity
  • Review and analyze actions to determine how to better utilize time and plans
  • Understand the terminology of the business and stay up-to-date with technology changes
  • Follow lawful directions from supervisors
  • Understand and follow work rules and procedures
  • Participate in performance management
  • Interact well with others and be a positive influence on employee morale
  • Uphold the company's non-disclosure and confidentiality policies and agreements
  • Work evening, weekend, and holiday work hours as required

Job-Specific Expectations:

  • Make 100% productivity the goal and keep as close to that as possible
  • Use factory specifications as the standard in all repair, service, and customization work
  • Provide excellent customer service for all customers
  • Receive service assignments from the service writer or service manager
  • Have the repair work finished within the allotted time
  • Set goals, develop skills, and constantly increase efficiency skill level
  • Submit your request parts as soon as it is determined what is required for a particular job
  • Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time
  • Aid the service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way to guarantee customer satisfaction
  • Maintain a clean, efficient work area and assist in keeping the shop neat and organized
  • Make sure the proper paperwork is completed and filed after every job completion
  • Keep your technical qualifications current by finishing any required training programs
  • Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off
  • Make each job thorough and complete to reduce return repairs

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