Sales Associate

1 week ago


Morrow, United States Hennessy Auto Group Full time

Customer Experience Specialist

Hennssey Auto Group is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, handling incoming internet inquiries, and utilizing dealership sales controls and follow-up systems.

Key Responsibilities:

  • Handle incoming internet inquiries and phone leads
  • Greet and qualify customers by understanding buyers' requirements and interests
  • Utilize dealership sales controls and follow-up systems
  • Explain product performance, application, and benefits and describe optional equipment for purchase
  • Maintain customer satisfaction rating at or above Company standards
  • Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers
  • Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties
  • Demonstrate behaviors consistent with the Company's values in all interactions with customers, co-workers and vendors
  • Maintain a professional personal appearance

Requirements:

  • Outstanding communication skills in both verbal and written
  • Excellent customer service skills
  • Self-starter and self-motivated
  • Ability to work well in a process driven environment
  • Ability to work every Saturday
  • Previous sales, customer service or retail experience is a plus, but not required
  • Valid in-state driver's license
  • Must submit to a background and drug screen

Working Environment & Physical Demands:

Duties are performed throughout the dealer premises, both indoors and outdoors and on customer test drives. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit.

The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.


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