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2 months ago
As a Passenger Service Agent with Alliance Ground International, you will play a critical role in ensuring the smooth and efficient movement of passengers through our airport operations. Your primary responsibility will be to provide exceptional customer service to our valued customers, ensuring that their travel experience is nothing short of exceptional.
Key Responsibilities:- Customer Service: Provide top-notch customer service to passengers, responding to their inquiries and resolving any issues in a professional and courteous manner.
- Safety and Security: Ensure that all safety and security protocols are followed at all times, maintaining a safe and secure environment for passengers and staff.
- Flight Operations: Assist with flight operations, including checking passenger tickets and documents, handling baggage, and coordinating with flight crew and ground handling teams.
- Communication: Communicate effectively with passengers, flight crew, and ground handling teams, using clear and concise language to ensure seamless communication.
- Problem-Solving: Troubleshoot issues and resolve problems in a timely and efficient manner, ensuring that passengers are not delayed or inconvenienced.
- Education: High school diploma or equivalent required.
- Experience: One year of relevant experience in customer service or a related field preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer service.
- Physical Requirements: Ability to lift, carry, and push/pull items weighing up to 70 pounds, stand for extended periods, and work in a dynamic and fast-paced environment.
- Comprehensive Benefits Package: Alliance Ground International offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program.
- Free Uniforms and Training: We provide free uniforms and on-the-job training to all employees, ensuring that you have the skills and knowledge needed to succeed in your role.
- Equal Opportunity Employer: Alliance Ground International is an equal opportunity employer, committed to creating an inclusive and diverse work environment.
