Implementation Specialist Lead

3 weeks ago


Long Beach, California, United States Blue Shield Of California Full time
Job Overview

As a Senior Implementation Specialist at Blue Shield of California, you will play a critical role in ensuring the successful onboarding of groups with Shared Advantage and Fully Insured funding types. Your expertise will be instrumental in managing complex renewals across Commercial Markets.

Responsibilities
  • Coordinate departmental or cross-functional teams to deliver internal/external programs and products
  • Plan and direct schedules based on agreed-upon service level agreements and client/broker commitments
Your Work

In this role, you will:

  • Manage delivery of partially customized internal enrollment activities from sale close to launch for client implementations and complex renewals
  • Create minimally customized project plans incorporating existing processes to ensure all milestones are achieved and prevent missing key deliverables
  • Provide input and recommendations on implementation strategy through virtual and in-person client meetings (Brokers, Client Groups, and/or HR) to ensure successful onboarding
  • Assist with development of minimally customized collateral used to educate client/broker on the enrollment through billing process
  • Post-enrollment period, responsible for identifying and implementing process improvements such as modernizing client collateral and artifacts, optimizing internal enrollment processes, creating improved performance measures, etc.
Requirements
  • Bachelor's degree or equivalent experience
  • At least 5 years of prior relevant experience
  • Experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
  • Employer group implementation experience
  • Skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
  • Experience with Salesforce.com applications and Jira is a plus
Compensation

The estimated salary for this role is $101,565.00 per year, based on location in California.



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