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Healthcare Client Advocate

2 months ago

Beverly Hills, California, United States Cedars-Sinai Full time
Job Overview

The Patient Liaison plays a crucial role in delivering exceptional, tailored services to patients, ensuring seamless access to a range of clinical offerings while promoting a positive experience for all clients. Acting as a dedicated navigator for patients, this position guarantees timely access to necessary services and supplies vital information and resources to program participants. The liaison remains well-informed about Cedars-Sinai's specialized services, assisting patients with medical record requests, documentation, scheduling of appointments/tests/procedures, and follow-up care, all while providing personalized, high-touch services to enhance patient satisfaction.
Key Responsibilities:
  • Acts as the primary contact between Cedars-Sinai specialty programs, patients, clients, and service providers.
  • Manages the patient care journey, ensuring patients receive copies of medical documentation, physician directives, and follow-up appointments.
  • Informs patients about their care plans, facilitates timely scheduling of clinical appointments, and organizes all necessary services to support the delivery of high-quality, patient-centered care.
  • Collaborates with CS International to address the needs of international patients.
  • Coordinates with health insurance providers, clients, and patients to confirm appropriate coverage and authorization for services rendered.
  • Works alongside clinical team members to ensure a streamlined patient experience.
  • Demonstrates a solid understanding of operational workflows and provides support as needed.
Qualifications

Education:

A high school diploma or GED is required; a Bachelor's degree is preferred.
Experience:

Preferred candidates will have two (2) years of experience in a concierge or liaison capacity, along with three (3) years of experience in a healthcare setting.
About Cedars-Sinai

Cedars-Sinai stands at the forefront of high-quality healthcare, encompassing primary care, specialized medicine, and research initiatives. Established in 1902, Cedars-Sinai has continually adapted to meet the diverse needs of the community, setting benchmarks in quality, innovative patient care, research, education, and community service. Today, Cedars-Sinai is recognized nationally for its leadership in transforming healthcare for the benefit of patients, influencing the future of healthcare through the development of new treatment methodologies and the education of future health professionals. The organization is also dedicated to community service through programs aimed at enhancing the health of its most vulnerable populations.
About the Team

With an expanding network of primary urgent and specialty care locations throughout Southern California, Cedars-Sinai's medical network is committed to delivering coordinated, compassionate healthcare. Join our team of clinicians and physicians in enhancing healthcare access and quality for individuals across Los Angeles and beyond.