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Automotive Service Consultant
2 months ago
Automotive Service Consultant Role
We are seeking a meticulous automotive service consultant to manage customer interactions, service reports, repairs, and technician productivity. The responsibilities of the service consultant include delivering exceptional customer service, fostering enduring customer relationships, and overseeing the service team members. A comprehensive understanding of industry standards and practices, as well as the company's offerings, is essential.
The primary focus is to serve as the best direct link to customers. We believe our role is not merely to sell, but to educate. Customers can make informed decisions about their vehicles when they understand the issues and necessary corrections. The ideal candidate will excel in building and maintaining positive relationships with customers and third-party vendors.
Key Responsibilities
- Assigning and overseeing service tasks, tracking the progress of ongoing projects, and guiding service team members to achieve team objectives and sales targets.
- Creating and updating repair orders, ensuring clear and comprehensive communication with customers throughout the repair process.
- Addressing customer complaints or concerns promptly and professionally to uphold strong customer relationships and encourage repeat business.
- Conducting administrative duties, including managing invoices, processing new orders, tracking inventory, ordering parts, and managing returns.
- Reviewing work and customer service to ensure adherence to the company's high standards, efficiency, and productivity goals.
- Maintaining robust relationships with manufacturers, dealers, and sales representatives.
- Assisting in training new employees on company protocols.
- Staying informed about industry regulations, ensuring compliance, and keeping up with the latest standards, innovations, materials, tools, and processes.
Qualifications
- Extensive knowledge of the automotive industry.
- Outstanding leadership, communication, and customer service abilities.
- Proficiency in computer skills and strong organizational capabilities.
- Exceptional creative thinking and problem-solving skills.
- Ability to perform under pressure and manage stress effectively.
Being a service consultant requires excellent interpersonal skills and a commitment to customer service. Building trust with our customers and ensuring top-quality service is paramount. A background in customer service and sales is essential, along with experience in the automotive sector, such as parts, service, or technician roles.
Company OverviewWe are a locally owned auto and light-duty diesel repair shop, offering a relaxed work environment with consistent opportunities throughout the year.
