Retail Customer Service Representative

2 months ago


Lafayette, Louisiana, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Member Service: Acknowledge and greet members, identify their needs, and assist with purchasing decisions.
  • Cash Handling: Process member purchases, handle payments, and maintain accurate cash handling procedures.
  • Store Maintenance: Maintain a clean and organized store environment, including the front-end area, and report any safety concerns to management.
  • Problem Solving: Resolve member issues and concerns in a professional and courteous manner.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in retail or hospitality.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with members and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team to achieve sales and customer service goals.
  • Adaptability: Willingness to adapt to changing situations and priorities, with a focus on providing exceptional member service.
What We Offer
  • Competitive Pay: Competitive hourly rate, with opportunities for performance-based bonuses.
  • Benefits: Comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k) and stock purchase plans.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and career growth.
Why Join Our Team?

At Sam's Club, we are committed to providing a positive and inclusive work environment, where our associates can grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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