Lube Technician/Senior Lube Technician

4 weeks ago

Ames, Iowa, United States LOF Xpress™ Oil Change Full time
Job Summary

We are seeking a highly skilled and motivated Lube Technician/Senior Lube Technician to join our team at LOF Xpress Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the quality of our services, and maintaining a clean and safe work environment.

Key Responsibilities
  • Provide a welcoming experience for each customer by greeting them warmly and efficiently.
  • Work at a fast pace to meet speed expectations for LOF Xpress services, ensuring that customers receive their vehicles in a timely manner.
  • Tailor each guest experience based on the customer's preference, following cues given by the customer to discern the needed approach.
  • Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers.
  • Promote team work and a professional environment for co-workers, vendors, and customers.
  • Communicate proactively and effectively with customers and co-workers through speech and writing.
  • Be willing to cross-train and work in other areas as needed.
  • Maintain the facilities by assisting with clean-up tasks between assigned vehicles and at the end of shifts.
  • Dress professionally, according to LOF Xpress policy and standards.
  • Maintain organization of tools and devices throughout the facility.
  • Assist with exterior maintenance of the facility to promote guest and team safety.
  • Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology.
  • Able to cashier and operate the point of sale system when needed.
  • Work a varied work schedule based on customer demand and store hours.
  • Work quickly, efficiently, and safely to deliver quality service to our customers.
  • Follow all safety procedures as described in the handbook and safety manuals and other postings.
  • Proven ability to complete tasks independently and with little supervision.
  • Report to all shifts on time when scheduled.
  • Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
  • Display proficiency in sales and service reviews.
  • Training requirement includes all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert.
  • Serve as a trainer for new team members.
  • Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle.
  • Be cross-trained and willing to work in all store positions.
  • Be able to handle and deescalate customer complaints and warranties.
  • Other duties as assigned.
Requirements
  • Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position.
  • Familiarity with technology and word processing.
  • Education - High school diploma preferred.
  • At least 18 years of age.
Benefits
  • Competitive pay commensurate with experience/qualifications between $16-20 per Hour.
  • Competitive Benefits.
    • Medical, Dental, and Vision after a waiting period.
    • Paid Time Off.
    • 401(k) Retirement.
  • Comprehensive on-the-job training is provided for all departments/levels.
  • Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply.
  • A development culture with a focus on promoting from within.

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