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Field Colleague Trainer-Region 36

2 months ago

Kentucky, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly motivated and experienced Field Colleague Trainer to join our Enterprise Learning, Development and Performance team. As a Field Colleague Trainer, you will play a critical role in training and developing our colleagues to deliver exceptional customer service and drive business results.

Key Responsibilities
  • Conduct virtual and live classroom training for select programs, including NCO, PREP, and ASHP
  • Manage trainees through the LearnRx2.0 training program to ensure completion within the expected timeline
  • Monitor and assess engagement and execution progress to identify opportunities and provide mitigation plans as necessary
  • Schedule new hires in the SDS as defined within the training program's structure
  • Identify eligible colleagues at SDS locations, assign and facilitate required training for them to become coaches
  • Assess Skill Development Store coaching environments and escalate gaps to field leaders for mitigation
  • Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
  • Partner with store team and district leaders to ensure colleague graduation from the LRx program
Requirements
  • 1+ years' experience in customer service, training delivery, or relevant work experience
  • Nationally Certified Technician (CPhT via PTCB or ExCPT) or commit to becoming nationally certified within 6 months of hire
  • Licensed/Registered Technician within the state of hire
Preferred Qualifications
  • Training Certificate or Licenses
What We Offer

CVS Health offers a competitive salary range of $31.72 per hour, as well as a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and a range of well-being programs, education assistance, and free development courses.