Customer Service Team Lead
3 weeks ago
Job Title: Customer Service Lead
Job Summary:
We are seeking a highly skilled Customer Service Lead to join our team at Gemaire Distributors, LLC. As a Customer Service Lead, you will be responsible for providing support to the Sales team and Sales Center, serving as a liaison between the company and its customers regarding product availability, delivery, order entry, order status, and problem resolution.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers
- Support the Sales team and Sales Center with product information and order status
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with cross-functional teams to improve customer satisfaction and experience
- Develop and maintain strong relationships with customers and internal stakeholders
Requirements:
- Prior customer service supervisory or lead experience required
- High School Diploma or equivalent with 2+ years of Counter Sales, Call Center, or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center, or Customer Service experience
- Customer service experience, preferably in a call center environment
- Strong customer service soft skills, including problem-solving, communication, and time management
- Proficient in MS Office applications (Word, Excel, Outlook)
Preferred Qualifications:
- Customer service experience, preferably in a call center environment
- Sales experience strongly desired
- Bilingual Spanish preferred
About Us:
Gemaire Distributors, LLC is a leading distributor of HVAC equipment and supplies. We are committed to providing exceptional customer service and support to our customers and internal stakeholders.
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