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Retail Sales Associate
2 months ago
As a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.
Key Responsibilities- Provide top-notch customer service by guiding customers through every step of the buying and selling process.
- Conduct thorough vehicle condition assessments to ensure accurate appraisals.
- Manage vehicle inventory, including checking in and receiving shipments, and performing daily scanning and reconciliation.
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Handle various administrative tasks, such as printing reports, maintaining transaction paperwork, and contacting finance companies.
- Create service appointments and review repair order invoices for retail service work.
- Demonstrate exceptional communication skills and the ability to build strong relationships.
- Display confidence in yourself, the product, and CarMax.
- Ability to balance customer needs with business requirements.
- Seek to fully understand and meet customer needs.
- Perform multiple duties in a fast-paced working environment.
- Read, interpret, and transcribe data to maintain accurate records.
CarMax is a leading retailer of used cars, committed to delivering an honest and transparent experience to our customers. We value our team members and provide opportunities for growth and development. As an equal opportunity employer, we welcome candidates from diverse backgrounds.
